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Overview

At Microsoft, we are committed to creating an inclusive environment where everyone can thrive.
We are hiring a Data Center Critical Environment Technician Manager based in Ersbo.

Cloud Operations & Innovation (CO+I) powers Microsoft’s global cloud services, including Azure, Office 365, Xbox, and OneDrive.
In this role, you will lead teams responsible for delivering and maintaining the core infrastructure that supports these services.

Microsoft operates over 200 datacentres across 32 countries, supporting more than 1 billion customers and 20 million businesses worldwide.
Our operations prioritise sustainability, efficiency, and continuous improvement.

We foster a culture of growth, collaboration, and innovation, guided by our values of respect, integrity, and accountability.

Responsibilities

People Management

• Lead through empowerment and accountability by modelling, coaching, and supporting your team
• Define clear objectives and enable collaboration across teams
• Develop talent, support career growth, and build a high-performing team

Operations

• Act as a technical lead in areas such as electrical, mechanical, HVAC, or controls
• Oversee equipment inspections and ensure safe, reliable operations
• Monitor systems using telemetry tools and respond to alerts
• Manage work through CMMS, tracking assets and maintenance activities
• Lead incident response, ensuring rapid resolution and coordination
• Support and apply SOPs, MOPs, and EOPs
• Drive root cause analysis and continuous improvement

Maintenance

• Oversee and perform planned, predictive, and corrective maintenance
• Act as a subject matter expert in a technical discipline
• Troubleshoot systems and guide team members on complex issues
• Manage vendor activities and ensure safe execution of work
• Ensure compliance with safety standards and regulations
• Support knowledge sharing and team capability development

Critical Environment Culture

• Promote and enforce safety, security, and compliance standards
• Ensure safe working conditions and escalate risks immediately
• Support EH&S initiatives and operational readiness
• Participate in training, meetings, and shift handovers

Other

• Embody Microsoft’s culture and values

Qualifications

Required

• High School Diploma (or equivalent) and 3+ years’ experience in mission-critical environments (e.g.
  datacentres, energy, manufacturing, healthcare, or similar)
• Ability to work shifts, including nights, weekends, and holidays
• OR equivalent experience

Security

• Must meet Microsoft Cloud background check requirements (on hire and every two years)

Preferred

• 5–6+ years’ experience in mission-critical environments
• Technical qualification (e.g.
  trade certification or degree)
• 1+ year people management experience
• Experience in a technical discipline (mechanical, electrical, or controls)

This role will remain open for a minimum of 5 days and until filled.

Microsoft is an equal opportunity employer.
All qualified applicants will be considered without regard to protected characteristics.
Accommodation support is available during the application process.